Experience Center Executive

About the job

About Lumbini Ceramics:

Lumbini Ceramics Limited is a premium manufacturer of tiles with a mission to become the most preferred brand in Nepal by providing quality-focused solutions for architects and consumers alike. The company has launched "LAMINAR Vitrified Tiles", a cutting-edge tile solution tailored for modern architectural and interior applications. With a production capacity of 4 million Sqm (4.4 crore sqft.), this state-of-the-art facility represents the largest investment of its kind in the industry, setting new benchmarks for quality and innovation.

Responsibilities

Client Engagement:

• Welcome and attend to clients as they visit the Experience Center.
• Build a positive rapport with customers to create a welcoming and engaging atmosphere.
• Understand and anticipate client needs to provide personalized service.

Product Explanation:

• Clearly and effectively explain the features, benefits, and usage of products to clients.
• Demonstrate products where applicable to showcase their functionality and value.
• Stay updated on product knowledge, including new releases and updates.

Brand Experience:

• Deliver a comprehensive and immersive brand experience to clients.
• Ensure that the brand’s values and messaging are consistently conveyed to all visitors.
• Create memorable interactions that leave a lasting positive impression of the brand.

Conversion and Sales:

• Strive to convert visitors into customers through persuasive communication and excellent service.
• Meet or exceed sales targets and conversion rates as set by the management.
• Provide accurate and complete information to customers to facilitate informed purchasing decisions.

Customer Follow-Up:

• Assist in gathering customer feedback post-visit to understand their experience and satisfaction levels.
• Follow up with potential clients to address any questions and encourage purchase decisions.
• Maintain accurate records of customer interactions and follow-up actions.

Team Collaboration:

• Work closely with the Experience Center Manager and other representatives to ensure seamless operations.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Support colleagues by sharing insights and best practices for customer engagement and conversion

Qualifications

• Bachelor’s degree completed or in progress; a degree in Business, Marketing, or a related field is a plus.
• Proven experience in customer service, sales, or a related role.
• Strong communication and interpersonal skills.
• Ability to build rapport quickly and effectively with clients.
• Knowledge of and passion for the brand’s products and industry.
• Proficient in MS Office and customer relationship management (CRM) software.
• Goal-oriented with a track record of meeting or exceeding sales targets.
• Key Competencies: Customer Focus, Sales and Conversion Skills, Communication Skills, Product Knowledge, Interpersonal Skills, Team Collaboration, Problem-Solving Abilities

Join us in shaping the future of the tile industry and be part of an organization that values growth, innovation, and success!